July 2019

Customer Service is Your Secret Weapon

Customer Service Is Retail’s Secret Weapon

2 Comments / Business, Engagement, Growth, Relationship building /

Brick and mortar retail vs. online retail. We’ve all seen and heard the news stories, predictions, and studies. You know what? I don’t care what they say. Independent retail boutiques have a secret weapon: personalized customer service. From all the interviews I’ve done this year, it’s obvious that there’s room for both. And the existence […]

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Shop Talk | Haven A Boutique

2 Comments / Audience reach, Business, Engagement, Entrepreneurship, Growth, Relationship building, Shop Talk /

In Woodland, CA, there is a little haven for shoppers in need of a warm, friendly, and well-curated place to shop. Coincidentally, it’s called Haven A Boutique. And it’s owner, Rosemarie Leonardi, is a welcoming and very open Shop Talk interviewee. In fact, so much so I’m going to need a separate article to address

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